Tom G – Director/Chairperson, Residents Management Company in Colchester
“My fellow Directors and I first approached Sapphire around 18 months ago, following a bad experience with an 'established' managing agent in Colchester. Right from the outset, it was clear how refreshingly different their service was, and how professional they were - this in spite of being a fairly new operation at the time.
Throughout the tender process (including a total of four potential new agents), Sapphire were the standout winner on the tailored nature of their service to our site (which comprises 180 units), and their desire to work with us to improve the site's management.
Sapphire have been the complete opposite to our previous agent - they are friendly and professional at all times. They are completely open and transparent in setting their fee - and set it at a very fair level, with no sneaky extras. They are excellent when it comes to new items of expenditure - and always go through a thorough tender process for new suppliers to make sure we're getting the best value from our service charge.
When things go wrong (for example, burst pipes) they frequently go above and beyond the normal call of duty to get things rectified as quickly as possible.
Overall, appointing Sapphire has been the best decision we've ever made for the site. This sentiment was fully endorsed by the 20+ leaseholders that attended the AGM last year, who all agreed that Sapphire were doing an excellent job at managing the site."
David S, Director of Residents Management Company in Brightlingsea
"I have no hesitation in recommending Sapphire Property Management. Jade, our property manager is outstanding and has transformed the look of the estate by bringing in fresh ideas and new gardeners and cleaners whilst keeping a tight rein on costs."
Margaret W, Director of Residents Management Company in Colchester
"We moved the management of our development to Sapphire at very short notice. They reviewed all the contacts organised by the previous managers and re-negotiated them resulting in vastly improved provision of cleaning and maintenance of the grounds at substantially lower costs. Our property manager, Lydia, was tenacious and finally resolved the problems with the lift which had been unreliable for months. Despite the substantial costs of fixing this, we were within budget at the end of the year.
While working with Sapphire we have managed to continue to improve the development while managing to contain costs. Lydia visits regularly and keeps all of the contracts under close scrutiny to ensure good quality at a keen price.
As a landlord, I am delighted that our property is so well managed by an active and interested property manager."
Sarah G, Director of Residents Management Company in Colchester
"Sapphire Property Management have served our property well, cutting costs on many services and ensuring all health and safety regulations are met. They consult constantly with owner-directors and seek the best solution in every case. I would recommend them for their integrity and reliability. Lydia is meticulous and forever courteous in all her dealings with owners, and makes every effort to satisfy everyone."
Julia, Leaseholder, Highwoods
"If I have any problems with our site, I always contact Sam at Sapphire who responds and acts upon the issues that I raise promptly and she is always very helpful, and if needed, follows up with letters to tenants very quickly informing us of any concerns/problems, and I know that when Sam says things will be dealt with, that they will be."