We take responsibility for the collection of all service charges. This includes recovering arrears and instructing legal action for unpaid service charges where appropriate. If a leaseholder chooses to pay by monthly standing order, we do not charge any premium for providing this facility.


In some cases, the freeholder will require the management company to collect ground rent on their behalf. Where the lease requires this, we will collect the ground rent and pass it onto the freeholder without additional charges to the leaseholder.


All service charges are individually split and calculated in accordance with the terms of the lease. We will forward plan and forecast expenditure over a 5 year period to ensure your development is kept in a healthy state and that requests for additional funding are avoided wherever possible.


We ensure that all maintenance work is undertaken by professional contractors to the required standard and in compliance with the relevant health and safety requirements.


Legislation allows those that pay for the maintenance of their building (lessees) the right to hire and fire. This legislation means the lessees have a share in their company and are no longer tied to unscrupulous freeholders or managing agents. This gives them the freedom to manage the development in a fair manner. If you are unhappy with your current managing agent or just simply want to talk about us managing your block, contact us.


Sapphire will assist you through all the stages of your development process ensuring a smooth and easy process to our management of your development.


We believe that managing agents need to be hands-on and walk the site regularly meeting with directors, residents and leaseholders. At Sapphire we will visit sites as often as agreed with the client, which sometimes have been monthly. We have a very flexible approach and resolve issues quickly before they affect residents.


The law requires certain H&S inspections are carried out, records kept and remedial action taken. We will ensure that the development is compliant. Where professional services are required, we will ensure that these are provided at a competitive price and only at the frequency required by law or as the situation requires.